Director of Technology

Nijandhan
Nanthagopal

Technology leader with 10+ years across enterprise SaaS, industrial services and regulated healthcare platforms. I own architecture, engineering, cloud, security and IT operations end to end — and I still build alongside the team.

Experience
10+ yearsHands-on throughout
Current role
Director of TechnologyBrilliant Care · United States
Based in
Chennai, IndiaWorking with US teams daily
Background
Engineer & researcherPatent holder · published author
Profile

I trained as an electrical and electronics engineer and came into software the long way round — writing applications, then supporting enterprise SaaS at scale, then senior engineering, and now running technology as a whole: architecture, engineering, cloud, security and IT operations.

Along the way the research side of that early work produced a filed patent and a published paper, which is probably where the habit of measuring things before believing them came from.

Most of what I've built lives in environments with real consequences — systems an auditor, a regulator or an enterprise customer eventually reads the documentation for. That's made me comfortable holding an engineering mandate and a compliance one at the same time.

I lead small teams on short cycles and stay technical on purpose. I write code, review schemas, sit in the interviews and take the call when something breaks, which is the only way to keep an architecture opinion worth having.

Areas of expertise

What I bring

Deep enough to build it myself, senior enough to own the consequences.

Architecture

Systems design

Service boundaries, data models, integration contracts and failure modes — chosen so the second year of a product isn't spent undoing the first.

System designAPI designEvent-drivenMulti-tenant
Engineering

Full-stack delivery

Modern web applications end to end: typed front ends, service layers, relational data, background jobs and deployments that roll back cleanly.

TypeScriptReact / Next.jsNode.jsPythonPostgreSQL
Cloud

Infrastructure & platform

Serverless and managed services where they earn their cost, low-code where it ships faster, with a clear rule for which one a problem belongs to.

ServerlessCI/CDObservabilityCost management
Security

Security & compliance

Identity and access design, encryption posture, incident response, and a policy set written to be used rather than filed. Audit and due diligence handled first-hand.

Access controlSSO / MFARisk analysisIncident responseVendor diligence
AI

AI & LLM systems

Architecting LLM features that survive production — retrieval over private data, evaluation, guardrails, and automation with a human in the loop.

Retrieval / RAGEvaluationGuardrailsAgentic workflows
Leadership

Engineering leadership

Hiring and growing engineers, roadmaps that survive contact with reality, vendor and cost management, and translating technology for non-technical leadership.

Technical hiringMentoringRoadmapVendor managementExec reporting
Scope of ownership

From the network
to the interface

Five layers, one person accountable for all of them — with security running across every one.

Experience

What people touch

Web and mobile interfaces, internal consoles, the surfaces the business is judged on.

Applications

Product and internal platforms

Business logic, workflow, automation and reporting — built to be extended rather than rewritten.

Integration

Systems that have to agree

APIs, events, webhooks, message contracts and third-party platforms that document themselves badly.

Data

The part you cannot redo

Schemas, migrations, pipelines, analytics and retention — designed before the first feature ships.

Infrastructure

What it all runs on

Cloud, networking, identity, endpoints, telephony, monitoring, backup and the bill at the end of the month.

Security & governance
AI & LLM systems

Where AI earns its place

A capability, not a religion. I architect it the way I architect anything else.

I design LLM features the way I'd design a payment flow: define the failure mode first, measure before believing the demo, and keep a person in the loop wherever being confidently wrong is expensive.

Most of the real value has come from unglamorous places — retrieval over data we already own, extraction from documents nobody wants to read, and quietly deleting work that used to be a person and a spreadsheet.

I also interview and hire for it, which has sharpened the distinction I care about most: something that impresses in a demo versus something that survives a month in production.

What that involves

  1. Solution architecture for LLM features
  2. Retrieval over private data
  3. Evaluation harnesses and regression checks
  4. Guardrails, PII handling and prompt safety
  5. Cost, latency and token budgeting
  6. Agentic automation with human approval
  7. Model and vendor selection
  8. Hiring AI engineers and architects
Experience

Career so far

Roles have widened rather than changed direction — each one kept the last.

Oct 2023 — PresentRichmond, Virginia, USA

Brilliant Care

Healthcare technology · United States

Director of TechnologyOct 2025 — Present
Manager, Technology & OperationsOct 2023 — Sep 2025
  • Own the full technology function — architecture, engineering, cloud, information security and IT operations — across a US and India organisation.
  • Built and lead the engineering team, from writing the roles and running technical interviews to setting the delivery cadence.
  • Hold the privacy and incident-response mandate alongside the engineering one, including enterprise security due diligence.
  • Architected and shipped the core platform, its integrations and its AI-assisted workflows on weekly releases.
Jul 2022 — Feb 2024Chennai, India

The Viswa Group

Senior Software Engineer · Marine & industrial services

  • Built internal business applications and business-intelligence reporting for a global services group.
  • Automated operational workflows that had previously run on spreadsheets and email threads.
Oct 2019 — Jul 2022Chennai, India

Zoho Corporation

Enterprise SaaS

Application Support EngineerJan 2020 — Jul 2022
Application Support ConsultantOct 2019 — Jan 2020
  • Supported and configured enterprise SaaS deployments at scale, working directly with customer technical teams.
  • Turned business requirements into working configuration, workflow automation and integrations.
  • Built the deep, production-level platform knowledge I still design with today.
Dec 2018 — Sep 2019Chennai, India

Movate

Engineer · Technology services

  • Application engineering and technical support for enterprise customers.
Dec 2015 — Dec 2018Chennai, India

EMERGEION

Software products & consulting

Lead Software EngineerDec 2017 — Dec 2018
Software EngineerDec 2015 — Dec 2017
  • Early engineer building software products and SaaS consulting delivery, progressing to lead the engineering work.
  • Research contribution behind a filed Indian patent and a published paper on voltage stability control.
Education

Where it started

An engineering degree, and a return to formal study for analytics.

Executive education

Indian Institute of Management, Kozhikodee-MDP, Advanced Analytics and Business Intelligence · 2023–2024 · Grade A

Degree

KCG College of TechnologyB.E. Electrical and Electronics Engineering · 2013–2017

Languages

EnglishProfessional

TamilNative

Research & recognition

Research I'm
still fond of.

A filed patent, a published paper, and the recognition that came with them.

Patent

IN 3833/CHE/2015Filed July 2015 · EMERGEION

Publication

Voltage stability control using adaptive filter designSpringer · Anna University Annexure II

Award

Best Researcher AwardApril 2017

Contact

Always up for a good
technical conversation.

Architecture, platform decisions, security, AI in production — or anything else on this page. Email reaches me fastest.

hello@nijandhan.com